Account Manager

About Us

ZUZU Hospitality is on a mission to level the playing field for independent hotels. Since 2016, we’ve been building powerful tech and hands‑on services that help hotels boost revenue and compete like the big chains without losing their unique charm.

We’re a fast‑growing startup with a bold vision, a vibrant culture, and a team that loves solving real problems for real businesses. If you want to be part of a company that’s transforming the hospitality industry across Asia and beyond, you’ll feel right at home here.

About the role

You will be the trusted advisor for a portfolio of hotel partners to build lasting, collaborative relationships with property owners and management teams of all backgrounds to drive sustainable growth and deliver an exceptional partner experience. By combining inclusive relationship management, commercial strategy, and data-driven decision-making, you’ll help partners unlock their full revenue potential through tailored technology solutions, business reviews, OTA audits, product training, and upselling initiatives.

What you'll do

• Manage and grow a portfolio of hotel partners, serving as their primary point of contact and trusted business advisor.
• Build strong, long-term relationships with hotel owners, general managers, and key stakeholders to improve partner satisfaction and retention.
• Conduct regular business reviews and monitor partner health metrics to identify risks, resolve challenges proactively, and reduce churn.
• Perform OTA audits to optimize property visibility, content quality, pricing strategy, and conversion performance across online travel platforms.
• Analyze key business metrics such as Occupancy, ADR, RevPAR, cancellation rates, and revenue performance to provide strategic recommendations that drive growth.
• Identify and execute upselling and cross-selling opportunities by recommending products, features, and solutions that align with each partner's business goals.
• Lead onboarding sessions and deliver product training to ensure partners maximize the value of our platform and technology.
• Collaborate with internal teams to resolve partner issues, improve operational efficiency, and deliver an outstanding customer experience.

What We're Looking For

• Bachelor's degree or higher in any field.
• Highly proficient in English, with strong written, reading, and spoken communication skills is a must.
• Proficiency in Vietnamese, with strong written, reading, and spoken communication skills is optional.
• 3–5+ years of experience in Account Management, Customer Success, Partner Success, Market Management, or a similar client-facing role within the hospitality, travel technology, SaaS, or OTA industry.
• Proven ability to build lasting client relationships while consistently achieving retention, renewal, and revenue growth targets.
• Strong commercial mindset with experience identifying upselling and cross-selling opportunities.
• Excellent communication, presentation, and stakeholder management skills, with the ability to explain technical concepts in a simple and engaging way.
• Strong analytical skills with experience interpreting business dashboards and translating performance data into actionable business recommendations.
• Comfortable working in a fast-paced, target-driven environment while managing multiple partner accounts simultaneously.
• Experience with CRM platforms, reporting tools, and Microsoft Excel or Google Sheets is an advantage.