Account Manager

That's who we are

Flyps is a high-tech software house that has been on the market for almost ten years. We specialize in projects requiring high levels of expertise: R&D, AI, computer vision, or high scalability. As a software house, we develop software for self-driving robots, biotech and medtech companies, IoT, and data-driven companies, among others. We create our own internal products (e.g., our social live selling platform) and work with both foreign and Polish clients - including American Fortune 500 companies and unicorns. We created the first cashless and self-service stores in Poland and our team was a pioneer in the field of building automation.

The role
We’re looking for a relationship-focused Account Manager to take care of our client base and help us deliver exceptional customer experiences. If you're great at understanding client needs, building trust, and ensuring long-term collaboration, this role is for you.

What you’ll do

• Manage and grow relationships with B2B clients
• Act as the main point of contact for assigned accounts
• Ensure ongoing client satisfaction, resolve issues, and identify expansion opportunities
• Collaborate with delivery and technical teams to make sure projects meet client expectations
• Gather client feedback to improve services and propose upsell opportunities
• Support renewals and coordinate with business development when needed

Requirements

• 3+ years of experience in client/account management in the tech sector
• Excellent communication skills in Polish (B2+) and English (B2+)
• Organized and detail-oriented, with a knack for building strong client relationships
• Familiarity with Pipedrive or other CRM tools
• Being up to date with AI topics and good understanding of them
• Customer-first mindset and a proactive approach to problem-solving

What we offer

• 8000 - 15 000 PLN net + VAT monthly, B2B
• 100% remote setup and flexible hours
• Private medical care, life insurance, and Multisport 🏃‍♂️‍➡️
• Referral bonuses
• Equipment of your choice (MacBook by default)
• Interesting, challenging projects - we only take on the ones we believe in :-)