Account Manager

Position Overview:

The Account Manager is responsible for maintaining customer accounts, including developing strategies for achieving sales goals, meeting monthly, quarterly, and yearly sales goals, and acquiring new customers through means of telephone calls, E-Mail, and by attending trade shows and meetings. In addition to providing customers with excellent customer service and thorough information on products, his position involves keeping abreast of customers’ industries, competitors, and market trends, and assessing the customer’s needs and matching them with relevant products and services. Will travel as needed to meet with customers and participate in shows promoting company products and continuing to foster existing customer relationships and establishing a strategic plan to form new customer relationships.

Responsibilities:

Account Planning:

• Develop account plans outlining strategies for achieving sales goals.
• Conduct research on clients' industries, competitors, and market trends.
• Identify key stakeholders within client organizations and build relationships with them.

Client Relationship Management:

• Build and maintain strong, long-lasting customer relationships.
• Point of contact for assigned clients.
• Understand client needs, challenges and objectives and propose and implement ongoing solutions to meet them.

Forecasting and Reporting:

• Forecast sales projections and track progress against targets.
• Prepare regular sales reports and updates for President.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Account Management:

• Monitor account health and satisfaction levels.
• Identify opportunities for account expansion and renewal.
• Develop strategies to retain existing clients and minimize churn.

Sales Growth:

• Achieve sales targets and objectives set by the company.
• Develop strategies to increase revenue from existing accounts.
• Identify opportunities for upselling or cross-selling products or services.

Negotiation and Closing:

• Negotiate contracts and pricing agreements with clients.
• Close sales deals and secure contracts.
• Handle objections and resolve customer concerns effectively.

Collaboration and Coordination:

• Work closely with internal teams such as marketing, product development, Warehouse.
• Coordinate with other sales team members to maximize opportunities and share best practices.
• Communicate customer feedback and market insights to relevant departments.

Customer Service and Support:

• Ensure prompt and efficient responses to customer inquiries and requests.
• Address and use discretion and judgment to resolve customer concerns or complaints in a timely and satisfactory manner.
• Provide guidance and support to customers regarding product usage, features, and benefits.

Continuous Learning and Development:

• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training programs to enhance sales skills and knowledge.
• Seek feedback from clients and colleagues to improve performance.

Adherence to Policies and Procedures:

• Ensure compliance with company policies, procedures, and standards.
• Adhere to sales guidelines and best practices.
• Maintain accurate records of sales activities, customer interactions, and account details.

Other Duties as Assigned

Required Qualifications:

• Ability to build and maintain strong customer relationships, including developing ongoing and high-level strategy for maintaining such relationships.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Advanced negotiation skills to close contracts
• Strong analytical skills for interpreting client data
• Ability to work independently with little supervision
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Ability to travel (10% - 20%)
• Experience in the cookware or kitchenware industry or related field (preferred)