Account Manager

Who you are

• You have at least 2 to 5 years of experience in a customer-facing role, and you have already experienced interactions with C-Levels and/or HRD
• You have full working proficiency in English
• You are experienced in dealing with mid-market segment companies up to 200 employees and a portfolio of 100+ accounts
• You have the tact and empathy that make you a great negotiator
• You are an expert in creating long-term relationships based on trust and transparency and you have great active listening skills
• You love to solve problems in order to delight our members
• You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market
• You are based in (or willing to relocate to) Toronto: our sales team works from the office 4-5 days a week - we believe proximity fuels collaboration and customer focus
• It is nice to have previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)
• If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success

What the job involves

• Handle a portfolio of accounts and flagships companies
• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to address them
• Promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out-of-the-box initiatives to engage our existing customers
• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

Benefits

• Fair rewards: Generous equity packages complement your base salary, for permanent contracts only
• Flexible Office: Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest
• All the tools you need: Top-of-the-range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
• Flexible vacation policy and flexible working hours: Organise your time as you wish
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only
• Transport: Country-specific commuter benefits
• Learning & Training opportunities: A highly flexible Training policy free books and a budget to attend and speak at conferences if the opportunity arises
• Parental leave: Extended parental leave for all new parents, for permanent contracts only