Account Manager

• This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge
• If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!
• Account planning by using strong project management skills
• Manage accounts from preparing up-selling to account completion. Manage contract renegotiation and renewals
• Conduct Quarterly Business Reviews (QBRs) with all accounts (> 50 hotels), including comprehensive usage reports, etc
• Conduct Health Checks for smaller customers/Independent hotels
• Conduct regular training and webinars for all customers
• Pro-actively communicate new features/functionalities to all accounts
• Work and/or attend meetings with Business Development Managers on large accounts to ensure minimal leakage. Interface with other teams through written and verbal communications to handle customer situations; involving customer problems and questions
• Collaborate with the Business Development team to identify and grow opportunities within different territories and to increase the MRR footprint and share of wallet for existing accounts
• Conduct regularly scheduled feedback calls and face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities
• Ensure all issues are logged accurately in our CRM system (Salesforce), and that the system is being updated in an accurate and timely manner
• Provide analysis of the competitive activity in the marketing and partnership space

Benefits

• Vision & dental Insurance
• Work from home opportunities
• Health insurance- Demonstrated ability to ensure achievement of client objectives and company financial objectives through an understanding of client objectives and influencing and directing internal product and operations teams
• Excellent communication skills with the ability to effectively interface with all levels and teams on a formal, informal, written and verbal basis
• Excellent analytical, problem-solving, and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions
• Self-motivated, goal-oriented, and able to work in a team environment
• Strong overall business and people skills, including planning, presentation skills, sales skills
• Minimum 3-5 years experience in a combination of revenue management, and/or marketing/sales or providing services and solutions to hotels in revenue management, and/or marketing/sales
• Computer proficiency in Excel, MS Word, PowerPoint, SalesForce, etc
• Polished written and verbal communication skills
• Minimum Bachelor degree in a relevant discipline (e.g., business, marketing, hospitality leadership, etc.)
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure