Account Manager

Who you are

• 3–5+ years of experience in influencer marketing, campaign management, or social media; agency or paid media background preferred
• Proven success acting as a strategic advisor, delivering recommendations that map to client business goals
• Strong project management skills, with the ability to balance multiple accounts and priorities
• Excellent communication, relationship management, and presentation skills
• Analytical mindset, able to interpret data and translate insights into action
• Experience mentoring or coaching junior team members
• High integrity, empathy, and a strong customer-first mindset
• Expertise with influencer or marketing platforms; ability to become an expert in the Later Influence™ platform
• Language skills: Spanish-speaking
• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high
• Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity

What the job involves

• Later is seeking an Account Manager to act as a trusted advisor and strategic partner to our customers
• In this role, you’ll own the success of a portfolio of influencer marketing clients, ensuring campaigns deliver measurable ROI and long-term value
• You’ll combine strategic consulting, campaign execution, and relationship management to help customers achieve their marketing goals
• Internally, you’ll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later’s product and service roadmap
• This is a high-impact role at the center of our customer experience
• Own a portfolio of customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention
• Act as a trusted advisor by providing strategic recommendations that align influencer programs with customer business goals
• Lead strategic business reviews (SBRs) and campaign wrap reports, delivering insights that shape future strategy
• Oversee influencer campaign delivery from kickoff through reporting, ensuring content quality, on-time execution, and alignment to KPIs
• Partner with customers on post-sale strategy, sharing best practices and actionable insights to optimize performance
• Manage budgets, contracts, and deliverables with precision, providing transparent updates and proactive issue resolution
• Project manage campaigns by delegating executional tasks to Coordinators/Co-Ops, while serving as a mentor and coach
• Collaborate cross-functionally with Sales, Strategy, Research, and Product teams to deliver seamless client experiences
• Represent the customer and influencer voice internally, escalating insights and feedback to shape platform and service improvements
• Analyze campaign performance data to generate actionable insights for customers and internal teams
• Identify risks and opportunities early, providing proactive solutions to drive stronger results
• Contribute to evolving best practices as the influencer marketing industry and Later’s platform capabilities grow
• What Success Looks Like:
• Customers view you as a trusted advisor who drives measurable ROI and long-term growth
• Campaigns are delivered on time, on budget, and above expectations
• Renewal and expansion rates across your book of business exceed targets
• Coordinators and Co-Ops under your guidance grow in performance and confidence
• Later is recognized internally and externally for best-in-class client services in influencer marketing

Benefits

• Learning & development opportunities
• Market competitive compensation
• Hybrid work environment
• Flexible paid time off
• Competitive healthcare benefits