Account Manager

Are you looking for a role where you can work closely with both our customers and across internal teams to strengthen relationships, retain key accounts, and identify new opportunities across New Zealand?

About the role

In this exciting role, you will be the primary relationship owner, managing a portfolio of customers, ensuring our customers receive outstanding customer service, identifying solutions, and uncovering new opportunities.

You will work closely with customers to understand their business, support their strategic objectives, review service performance, and identify opportunities for sustainable growth. You'll also partner with internal teams across our business including Operations, Customer Service and Finance to improve service delivery, maintain accurate CRM information and support RFPs, proposals, pricing reviews and account planning activity.

What will I be doing?

• Managing a portfolio of customer accounts, building strong, trusted client relationships
• Leading regular customer engagement, including structured reviews, reporting and proactive communication
• Identifying customer growth, retention and new business opportunities across transport and cold storage
• Working with our operational and commercial teams to review service performance, pricing, KPIs and profitability
• Supporting RFPs, proposals, rate reviews, service agreements and customer solution development
• Maintaining accurate CRM records, customer information, reports and account planning documentation
• Representing Hall’s professionally with customers, industry contacts and internal stakeholders

What will I need?

• Proven experience in account management, sales or customer relationship management
• Strong commercial awareness with the ability to understand pricing, profitability, and customer value
• Excellent written and verbal communication skills, with confidence engaging customers and stakeholders
• The ability to manage competing priorities, following through on commitments and working collaboratively across teams
• A proactive, professional approach with a strong customer focus and commitment to continuous improvement
• Proficiency in Microsoft Office and experience using CRM systems, customer databases and reporting tools

Experience in transport, logistics, cold chain, supply chain or B2B service environment would be advantageous.

What Hall's can offer you

• Competitive salary and company vehicle
• Career development and learning opportunities
• Access to PERKS app – including retail, power, gym and food discounts
• Southern Cross healthcare discounts
• Strong workplace culture focused on trust, respect and accountability

Company Description

Hall’s is a fast-growing transport and logistics company specialising in refrigerated freight and cold chain solutions across New Zealand. With a strong national presence and a focus on operational excellence, we’re proud of the role we play in keeping New Zealand moving.

Our people are at the heart of everything we do. We work hard, support each other, and are committed to creating a workplace where people feel valued, respected, and set up for success.

Don’t miss this exciting opportunity to join our team and make a real difference!

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