Account Manager

What You Will Do:

• Manage and grow strategic enterprise accounts to achieve individual revenue, gross margin, and collection targets
• Build trusted relationships with customer decision-makers and become the primary point of contact for assigned accounts
• Identify new business opportunities through upselling, cross-selling, contract renewal, and solution expansion
• Understand customer business challenges and collaborate with Pre-Sales, Solution Architect, and Delivery teams to propose appropriate technology solutions
• Drive the sales cycle for existing customers, from opportunity identification to commercial closure
• Coordinate project delivery with internal teams to ensure customer expectations, project milestones, and SLA commitments are achieved
• Monitor customer satisfaction, proactively manage risks, and resolve escalations to maintain long-term partnerships
• Prepare account plans, sales forecasts, pipeline updates, and quarterly business reviews (QBR).
• Ensure timely invoicing and collection while maintaining healthy account profitability
• Maintain accurate customer, opportunity, and pipeline data in CRM
• Collaborate with Business Development to support account transition and expansion opportunities
• Mentor and provide guidance to Account Managers on account strategy and customer engagement best practice

Person we are looking for:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Minimum 5 years of experience in Account Management, Enterprise Sales, or IT Solution Sales
• Experience handling enterprise or strategic accounts with annual contract values exceeding company-defined thresholds
• Excellent communication, presentation, negotiation, and stakeholder management skills
• Ability to coordinate with cross-functional teams, including Pre-Sales, Delivery, and Finance
• Existing network within enterprise, government, or financial services sectors is an advantage
• Contract based