Account Manager

• As an Account Manager, your mission will be to retain and drive revenue by ensuring your customers are maximizing the value from Pave’s product offering
• You will do this by setting the vision for your customers and partnering closely with Customer Success Engineers on executing on this vision
• This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Customer Success, Product and Operations teams - to ensure we are driving revenue for Pave
• Owning a book of business end-to-end, driving both renewal and expansion revenue with confidence and a clear point of view on every account
• Building deep, trusted relationships with your customers, knowing their business well enough to anticipate their needs and connect them to the full value Pave can deliver
• Partnering closely with our CSE and AM teams to ensure customers are getting real, measurable outcomes from Pave’s product suite & AI Agent
• Showing up to every internal and external conversation prepared with the right data, a strong perspective, and the executive presence to earn trust at any level of an organization
• Contributing to a team culture built on positivity, growth, and accountability, raising the bar for what great customer partnership looks like at Pave

Benefits

• Team: Retreats, happy hours, and events for our team, friends, and family
• Tech: Choose your laptop and accessories of choice
• Flexible Time Off: Take the time you need - we encourage our team to unplug with unlimited PTO
• Wellness: Top tier health insurance along for full-time employees
• Commute: Commuter pre-tax benefit accounts + employer contribution for full-time employees
• WFH Wednesday: A dedicated work from home day each week + additional flexibility by team!
• Food: All meals while working, plus snacks. We take our snacking seriously
• Compensation: Startup equity for full-time employees- The hustle and resilience to charge through ambiguity and frequent change without losing focus or momentum
• Sharp relationship instincts and the ability to earn trust with senior stakeholders and economic buyers, up to and including the C-suite
• Bachelors degree obtained
• A data-driven approach to customer conversations, always coming armed with the analysis needed to make a convincing argument
• 2+ years of experience in a quota-carrying, customer-facing role at a high-growth company
• A growth mindset and genuine curiosity about compensation, total rewards, and the customers you serve
• A demonstrated track record of over-performance against revenue retention and growth targets