Account Manager

Link Resources Training is a Registered Training Organisation (RTO) servicing Heavy Industry. Link Resources has is committed to fostering growth by being customer obsessed and providing exceptional customer service. We are on an exciting growth trajectory and currently provide services Nationally and operate facilities in Queensland, South Australia, Tasmania and Victoria. To fuel our growth plans we are recruiting an Account Manager based at our Brisbane (Cannon Hill) facility.

What the roles involve?

The Account Manager plays a critical role in growing revenue through effective and supportive Account management of an established client base.

Through regular face-to-face interactions you will nurture and develop customer relationships and in doing so drive mutually beneficial growth opportunities. As a byproduct of providing great customer satisfaction, growing wonderful relationships and working collaboratively you will drive Sustainable, profitable growth for your region. The Account Manager reports to the National Sales Manager and performs the following functions:

• With a focus on getting face-to-face with clients you will develop and nurture strong relationships, gain deep insights into their business needs & provide effective  solutions  , whilst always providing exceptional service, and ensuring client satisfaction.
• From an in-depth understanding of your client’s needs you will discover and secure opportunities for account growth through upselling &  cross-selling our extensive suite of training programs and maximizing ‘share of wallet’
• Act as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
• Gather regular client and market feedback, diligently record all account, contact and opportunity updates in our ‘state of the art’ CRM solution and provide regular reporting to the National Sales Manager.
• Communicate collaboratively with all internal stakeholders to ensure client requirements, expectations, product enhancements and improvements are executed in a timely and effective manner.

The right person will have/be (essential criteria):

• 3+ years experience in an Account Management role

• Be customer obsessed and pride yourself on outstanding client retention rates

• Excellent email, phone and face-to-face communication skills

• Ability to multitask and be extremely organised

• Be a team player and prepared to work hard in all areas of this growing business

About Link Resources:

Link Resources is dedicated to providing expert, professional human and asset protection services and support to organisations. We are committed to understanding the needs of our clients and offering appropriate solutions with high quality service delivery. We believe that effective and proportionate management of systems and the right people can lead to significant business benefits. Link Resources operates in the Oil & Gas, Mining, Construction, Manufacturing, Civil, Utilities and Transport sectors and has a proven track record in exceeding clients expectations.

At Link Resources, we strive to be the provider of choice by delivering high quality compliant training to Industry and fostering a client obsessed culture. We pride ourselves on being an employer of choice by offering an environment that is fun and productive with opportunities for growth.

Apply Now:

If you meet all of the above essential criteria please submit your resume and a brief cover letter using the "Apply Now" button below.

Please note: All applications will be kept on file for 6 months and only shortlisted candidates will be contacted.