Account Manager

Basic Function:

The Account Manager’s primary role is to achieve business objectives of sales team through new account acquisition, in-depth understanding of unique value proposition to fulfil client’s needs & strong customer relationship.

Account Acquisition

• Build and maintain sales in corporate/government accounts.

• Manages customer proposal requests

• Oversees all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner.

• Review all customer requirements to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals.

• Maintain close working relationships with corporate accounts.

• Develop sales call list & route plan to maximize coverage of assigned area

• Continuously update and report account funnel database with new customers and status of deals

• Create and conduct product proposals, demonstration and sales presentation.

• Deliver sales targets and commitments by demonstrating high-level performance and driving issues to closure without compromising quality and timeliness

• Attending initial sales meetings and meeting the client.

• Determining a client's business requirements and whether the products being considered are suitable

Business Collaboration

• Serves as the single point of contract for management of corporate accounts in assigned area

• Serve as a product & solutions consultant

• Provides proactive customer satisfaction & relationship management

• Assist in identifying up-sell and/or cross-sell opportunities

• Identify & discuss operational business requirements

Customer Management

• Participate in end-to-end delivery to client from product presentation, delivery, implementation to after sales services

• Makes rational and timely decisions taking into account potential risks

• Identify and analyze problems and opportunities to arrive at solutions in an efficient and effective manner

• Develops & nurtures senior management relationships with customers

• Negotiate with potential and current clients on behalf of their company in order to secure deals and implement pricing agreements between vendor and customer.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent.

• At least 2 years’ experience in sales, Background in Information Technology industry is an advantage.

• With Excellent verbal and written business communication skills.

• With proven Sales track record/s.

• Ability to work in a high-energy sales team environment; team player.

• With positive and energetic phone skills, excellent listening skills.

• Successfully manage and overcome client objections.

• Can make accurate, rapid cost calculations and providing customers with quotations.

• Can negotiate the terms of an agreement and close sales.

• Cold call skills to arrange meetings with potential clients to prospect for new business.

• With presentation skills.

• Can work closely with Customer Success and Support teams to ensure customer satisfaction and retention.