Account Manager

IFGlobal is a rapidly growing international fulfilment and logistics business, supporting ambitious brands with scalable eCommerce, retail and omnichannel supply chain solutions. With operations across the UK, Europe and US, we’re continuing to grow our international presence and the brands we work with.

As part of that growth, we’re looking for an Account Manager to build strong, long-term relationships with our clients, helping them get the most from their partnership with IFGlobal while identifying opportunities to grow their accounts.

The Role

This is a commercially focused account management role with a clear goal: build strong client partnerships that drive retention, growth and an outstanding client experience.

You’ll manage your own portfolio of clients, acting as their main point of contact and trusted partner. You’ll develop a strong understanding of their business, objectives and challenges, working closely with teams across IFGlobal to make sure we consistently deliver against their needs.

Alongside managing day-to-day relationships, you’ll take ownership of account performance, identify opportunities for growth and continuously look for ways we can add more value to our clients.

What You’ll Be Doing

• Manage a portfolio of clients, acting as their trusted partner and primary point of contact.
• Build strong, long-term relationships that drive client retention, growth and satisfaction.
• Develop account plans aligned with client objectives and IFGlobal’s commercial strategy.
• Identify opportunities to grow existing accounts and expand the services we provide.
• Take ownership of Gross Profit growth, client satisfaction and overall account performance.
• Monitor account performance, forecasts and service levels, using data to identify opportunities and risks.
• Work closely with internal teams to deliver an exceptional client experience.
• Proactively manage and resolve client issues, ensuring challenges are addressed quickly and effectively.
• Act as the voice of the client internally, sharing feedback and helping us improve our services.
• Continuously look for ways to add value and strengthen our client partnerships.

What We’re Looking For

You’ll be commercially driven, confident managing client relationships and passionate about delivering a great client experience. You’ll enjoy taking ownership of your accounts and working collaboratively to deliver the best possible outcomes for both the client and IFGlobal.

Experience in account management, client services, customer success, logistics, supply chain, eCommerce, technology, SaaS or another commercial service-led environment would be beneficial.

You’ll also be:

• Confident building relationships with a range of stakeholders.
• Commercially focused and comfortable identifying opportunities for account growth.
• Proactive and solutions-focused when managing client challenges.
• Comfortable using data, forecasts and performance metrics to inform decisions.
• Organised and able to manage multiple clients and priorities.
• A strong communicator who can work effectively across different teams.
• Focused on delivering an excellent client experience and continuously improving how we work.

Experience within fulfilment or logistics would be an advantage, but isn’t essential if you have a strong track record of managing and growing client relationships.

Why Join IFGlobal?

This is an opportunity to join IFGlobal at an exciting stage of our growth.

We’re expanding internationally, growing our customer base and continuing to develop the services we provide across the UK, Europe and US. You’ll play an important role in that journey, owning key client relationships and helping our customers grow alongside us.

Working Pattern

• 08:30am–17:30pm
• Monday to Friday
• 40 hours per week
• Hybrid – Hurn and Christchurch Office

Benefits

• Health cash plan
• 23 days’ holiday + bank holidays
• Your birthday off
• Company social events
• On-site parking