Account Manager

Job Title: Account Manager

Work Location: Cleveland

Reports To: Chief Operating Officer

Who We Are

Phoenix Steel Service, Inc. is committed to increasing market share by providing service, quality, delivery and pricing that meets or exceeds out customers’ expectations. Phoenix Steel Service, Inc. will adapt to the changing marketplace through the continuous improvement of our quality system and organization. Phoenix Steel Service, Inc. is committed to satisfying all applicable requirements. By achieving this, Phoenix Steel Service, Inc. will be the supplier that represents the best overall value to our customers.

Phoenix Steel Service, Inc. will operate in a safe and responsible manner, which respects the environment and the health and safety of our employees, customers and communities in which we operate. We are guided to meet all customer specific requirements and will not compromise our quality, health or safety values for profit or production.

What You Will Do/Need (Job Summary):

This position is responsible for supporting Account Executives by timely and accurately servicing their customers.

Responsibilities (Essential Duties and Responsibilities)

· Position is responsible for working directly with their Account Executive in support of all customer requirements, with the expectation that Phoenix Steel fulfills its mission of providing “Steel Done Right”. These responsibilities include:

o Entering sales orders in a timely fashion;

o Maintain accuracy of sales order dates and quantities to effectively drive our shipping schedule;

o Maintain accuracy of sales order prices and freight terms to ensure accurate invoicing;

o Maintain customer blankets, forecasts and releases

o Using the expedite system to ensure hot orders are communicated and handled appropriately

o Monitoring inventory positions on customer accounts and advising any material requirements

o Accurately creating work orders for in-house and outside processing

o Selecting material to efficiently mult out orders while ensure material meets customer specifications

o Tracking purchase orders against customer due dates to ensure material is received and processed in time to meet customer expectations

· Position is responsible for regular communication with their Account Executive to properly plan customer priorities and address issues, which could result in delays if not addressed in a timely manner

· Position is responsible for maintaining the integrity of customer and specification master files, customer pricing data and shipping locations

· Position is responsible for monitoring inventory levels by effectively utilizing the Applicator Report. Any concerns need to be quickly and accurately communicated. The expectation is:

o Finished goods inventory levels are held to under two months of supply.

o Finished goods ship within sixty days of their projected ship date

o Older inventory is shipped before newer inventory

· Position is responsible for guaranteeing customer material requirements are met by timely testing of raw material.

· Positions effectively and consistently communicates with both words and actions, Phoenix Steel’s value-added brand message “Steel Done Right”

· Position is responsible for handing all customers in a profession and courteous manner. The best example of success is measured by the willingness of the customer to call the account manager directly to inquire about an order or place a new purchase order

· Position is responsible for building effective relationships with all internal departments in support of the business

· Position is responsible for performing other duties as assigned

Minimum Qualifications (Knowledge, skills, and abilities required)

· Strong interpersonal skills

· Commitment to building relationships and networking

· Ability to multi-task and handle multiple priorities

· Excelled analytical skills

· Understand Phoenix mission statement and role individual plays in their success

· Can influence others to assist in achievement of plans

· Experience in the steel industry

-Experience with Customer Support

-Experience with Order fulfillment

-Inside Sales experience

-Outside Processing experience

Physical Demands and Work Environment

• Prolonged periods of sitting, standing, and working at a computer

• Must be able to walk through production, warehouse, and processing areas for inspections, customer visits, and project reviews

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Culture Index Survey

https://surveys.cultureindex.com/s/FhxT2kctQ0/93739

Work Location: In person