Account Manager

The Account Manager plays a key role in strengthening customer trust and brand loyalty throughout the partnership.

 This role is responsible for building strong customer relationships, understanding customer needs, providing solutions, and expanding business opportunities.

 Additionally, you will collaborate closely with internal teams to ensure the delivery of high-quality products or services that meet customer expectations. If you enjoy developing deep relationships with clients and take satisfaction in helping customers succeed while growing with the company, this will be a fulfilling role.

Customer Relationship Management:

• Manage and develop key designated accounts, fostering strong partnerships and increasing cooperation with key clients.
• Oversee and optimize customer experience, providing professional advice from initial contact through to project delivery.
• Coordinate cross-departmental resources to support customer needs and resolve any issues that may arise.
• Deepen client relationships by understanding their organizational structure and decision-making processes.
• Provide regular reports and analyses to evaluate the overall sales performance and customer satisfaction, and draft growth plans.

Responsibilities:

• Respond to client inquiries (the customer service team will handle general queries).
• Assist with market research.
• Build strong relationships with clients.
• Actively monitor and confirm changes in client inventory levels and investigate reasons for changes.
• Understand client needs and propose solutions to enhance company competitiveness.
• Travel to meet clients as necessary.
• Handle tasks assigned by supervisors.

Job Requirements:

• Proficiency in Mandarin (native) and intermediate English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Excellent communication and negotiation skills, able to interact effectively with internal teams and clients at all levels.
• Basic proficiency in Excel and Word.
• Willingness to share knowledge and assist team members.