Account Manager

Job Purpose

Reporting to the Account Director, you will be part of a local in-market team supporting the delivery of a major outsourced marketing services contract, covering key categories including Print, POS/POSM, Promotional Merchandise, and Gift With Purchase (GWP) programs.

Job Duties

• Engage with local client stakeholders to take new briefs, provide quotations, and manage live orders through to activation in market.
• Based on customer briefs, initiate product development and source new concepts, including POSM, promotional merchandise, and GWP items, in collaboration with the Operations team.
• Manage the end-to-end execution of GWP and promotional campaigns, ensuring products meet client requirements, quality standards, timelines, and budget.
• Identify and recommend suitable GWP and promotional product solutions based on client briefs, campaign objectives, target consumers, and budget requirements.
• Ensure that your individual Sales and Profit Budget is exceeded and that all costs related to your orders are strictly controlled.
• Ensure customer service is a top priority and identify and resolve all customer-related issues within standard guidelines.
• Provide professional presentations and product recommendations to customers.
• Maintain and update the database of local suppliers and manage supplier relationships.
• Liaise with suppliers and demonstrate strong negotiation skills, particularly for POSM, promotional merchandise, and GWP production.
• Process orders and invoices.
• Ensure all orders are tracked and reported against set contractual obligations.
• Produce accurate customer quotations and ensure quality samples and artwork are available for proposals.
• Communicate order status to all departments to ensure timely delivery of orders.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge, and identify opportunities to increase sales.
• Develop and maintain accurate, legible customer files.
• Submit all requested reports, including customer meeting reports, forecasts, and monthly sales reports, to the Sales Manager in a timely manner.