Account Manager

About the job

Summary of Role

The Account Manager role exists to build, maintain, and grow strong relationships with clients by acting as their primary point of contact. The role ensures customer needs are understood and met, driving satisfaction, retention, and long-term value. By aligning client goals with the company’s products and services, the Account Manager contributes to revenue growth, customer loyalty, and the overall success of the business.

Responsibilities

Become a technical expert of the Voly group products – web and mobile apps (iOS and Android) in order to:

• Build relationships with existing and new clients after the sale has occurred, including phone calls, video calls, email, and WhatsApp.
• Ensure clients are using the products successfully throughout their organisation.
• Act as the main point of contact for any technical issues reported by clients, with the ability to quickly troubleshoot.
• Maintain a high rate of client resubscription.
• Collaborate closely with the internal team to ensure customer satisfaction
• Relay client feedback to the product team
• Assess current processes and suggest improvements
• International travel may be required
• Adherence to all ISO 27001 requirements

Experience and skills

• Experience as an Account Manager or Client Relationship Manager. (Working knowledge of the Voly Group Products is an advantage)
• Quick to learn new technology
• Communicate effectively with the customers and the wider technical team.
• Highly autonomous with the ability to effectively plan, control, and organise schedule
• High level of written and verbal communication skills
• Work efficiently and log time effectively
• Swapping tasks regularly throughout the day while maintaining high productivity
• Support a large number of clients to a high degree
• Work methodically and logically
• Assimilate quickly and retain new information
• Have energy, initiative & enthusiasm
• Demonstrate excellent attention to detail