Account Manager

Who you are

• 6+ years of sales, account management, or customer-facing commercial experience in cloud, infrastructure, SaaS, AI platform, or related technology markets
• Experience managing a book or portfolio of multiple active customer accounts simultaneously
• Demonstrated track record of driving retention, renewals, and expansion revenue
• Experience negotiating and closing commercial deals, including renewals and upsell/expansion
• Comfortable working across both infrastructure and SaaS/software motions
• Experience consistently meeting or exceeding revenue and retention goals
• Bachelor’s degree or equivalent practical experience
• Experience with cloud platforms, hyperscalers, AI infrastructure, or adjacent software platforms
• Experience managing both infrastructure and SaaS customers within the same book of business
• Familiarity with consumption- or usage-based revenue models
• Familiarity with large-scale compute, bare metal, inference, or AI platform offerings

What the job involves

• The Account Manager owns a portfolio of 15–30 active customer accounts spanning CoreWeave infrastructure and Weights & Biases software. This role is responsible for the day-to-day health, retention, renewal, and expansion of those accounts
• This is a customer-facing role for someone who can manage a book of business while driving commercial execution across infrastructure and software motions.
• The right candidate will build durable, multi-threaded relationships, manage renewals and expansions, and coordinate internal resources to keep customers successful and growing
• Own and grow a portfolio of 15–30 billing customers across CoreWeave infrastructure and Weights & Biases software
• Drive expansion, and retention across your book, protecting and growing recurring revenue
• Identify, shape, negotiate, and close expansion opportunities within existing accounts
• Build and maintain multi-threaded relationships across technical and business stakeholders within each customer
• Monitor account health, usage, and consumption trends, and drive adoption to reduce churn risk
• Orchestrate CoreWeave resources — Solutions Architects, Technical Solutions Managers, support, and product specialists — to resolve issues and unlock growth across your portfolio
• Lead commercial conversations and negotiations for renewals and expansions across infrastructure and software
• Forecast and report on portfolio revenue, renewals, and expansion pipeline against your targets
• Partner cross-functionally with Technical, Business Development, Professional Services, and Partners to deliver customer outcomes