Account Manager

Job Summary

• Manage key accounts, ensuring customer satisfaction and retention through effective communication and issue resolution.
• Develop and execute sales strategies to meet or exceed quarterly targets, identifying new business opportunities within existing accounts.
• Collaborate with internal teams (e.g., delivery, operations) to ensure seamless service delivery and resolve any issues that may impact account performance.
• Identify cross-sell/up-sell opportunities across multiple products/services, leveraging strong relationships with customers to drive revenue growth.
• Analyze market trends, competitor activity, and customer needs to inform strategic decisions.

Requirements

• 7-12 years of experience in B2B IT sales or staffing industry; proven track record of success in managing key accounts.
• Strong understanding of IT sales principles, including software licensing models, hardware configurations, etc.
• Excellent communication skills for building strong relationships with clients at all levels; ability to articulate complex technical concepts simply.
• Proven ability to work independently as well as part of a team; self-motivated with high energy level.