Account Manager

Who you are

• Minimum 2 years in account management in fintech or B2B SaaS
• Former outbound or business development experience - you know how to open a conversation and create urgency without being pushy
• Commercially sharp: you think in terms of revenue per account, expansion potential, and portfolio mix, not just satisfaction scores
• You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
• Comfortable working in a fast-moving environment where the playbook is still being written in places
• Confident communicator - you can run a QBR, push back when needed, and escalate the right things
• Fluent in English and a second European language (either Italian, French, German)
• Proficient in Salesforce, GSuite, Slack; Modjo or equivalent call tool is a bonus

What the job involves

• As an AM you'll own a book of accounts across European markets. This isn't a passive renewal role. We want someone who treats their portfolio like a sales territory - proactively growing wallet share, identifying upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter
• You'll be measured on what matters: expansion revenue, ARPA growth, and voluntary churn. If you're the type who reads their book every Monday morning and spots the opportunity before the client asks - this is your seat
• Own a portfolio of high value SMEs clients across European markets and drive sustainable revenue growth from it
• Proactively engage your book - outreach, QBRs, check-ins - not just reacting to inbound requests
• Identify and execute upsell and cross-sell opportunities across Finom's product suite (plans, card spend, invoicing, credit)
• Build genuine relationships with decision-makers and be the person they call when something needs sorting
• Use account data, usage signals, and portfolio trends to inform your outreach priorities and commercial conversations - gut feel is a start, but data is what makes it repeatable
• Monitor account health signals and intervene early on at-risk accounts before churn becomes likely
• Maintain clean pipeline and activity tracking in Salesforce - no black holes
• Use Modjo call intelligence to sharpen your own performance and contribute to team learning
• Work closely with onboarding, product, and support to make sure clients get what was promised

The application process

• Recruitment Process:
• CV Review
• Recruiter Interview (30 min)
• Hiring Manager Interview (45 min)
• Final Interview (30 min)