Account Manager

About the role

Account Manager role within the Sales & Presale Department, reporting to the Sales Director. The position involves customer service, meeting sales goals, closing skills, territory management, prospecting, negotiation, product knowledge, and presentation skills to build and maintain client relationships.

Key responsibilities

• Drive business growth by managing and servicing existing accounts while identifying and securing new business opportunities through strategic, targeted outreach
• Plan and execute optimized daily and weekly call schedules to engage existing clients and high-potential sales prospects
• Streamline and submit client orders accurately using current pricing structures and product documentation
• Deliver comprehensive activity reports, weekly work plans, and monthly/annual regional market analyses to executive leadership
• Analyze target audiences and specific sales channels to customize and optimize presentation content
• Monitor competitor activity by gathering real-time marketplace intelligence on pricing, product launches, logistics, and merchandising tactics
• Evaluate sales data and market trends to recommend proactive updates to product offerings, service delivery, and corporate policies
• Enhance sales team capabilities by onboarding, mentoring, and teaching advanced processes to junior team members
• Serve as a subject matter expert, resolving complex technical and procedural inquiries for the internal team
• Investigate and resolve complex customer complaints by developing actionable solutions and reporting recommendations to management

About you

• Bachelor's degree or higher in Business, Computer, Marketing, IT, Telecommunications or any related fields
• At least 3-5 years of experience in Sales management or Sales IT
• Knowledge of System Integration, IT Solutions, Contact Center Solutions
• Experience in sales planning and execution with knowledge of contracting
• Excellent interpersonal, team-working and presentation skills
• Extensive experience in all aspects of Supplier Relationship Management
• Strong understanding of customer and market dynamics and requirements
• Good command of written and spoken English

About us

ARK Insights Co., Ltd. is located at 288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok. 10310 Thailand.