Account Manager

About the role

The role of the Account Manager at PT. Global Infotech Solution is pivotal in fostering strong client relationships and driving business growth. Key responsibilities include developing and executing sales strategies tailored to meet the unique needs of our clients, managing customer relationships to ensure satisfaction and retention, and leveraging both B2B sales channels to expand our client base. You will also be responsible for key account management, providing exceptional client services, and contributing to the overall success of the IT solutions we offer.

Key responsibilities

• Develop and execute sales strategies tailored to meet the unique needs of clients
• Manage customer relationships to ensure satisfaction and retention
• Leverage both B2B sales channels to expand client base
• Manage key accounts
• Provide exceptional client services
• Manage and grow client accounts, ensuring long-term relationships and customer satisfaction
• Identify upselling and cross-selling opportunities within existing accounts
• Work with technical teams (pre-sales, engineers) to deliver solutions that meet client needs

About you

• Bachelor's degree
• 3 to 5 years of experience in the field
• Proficiency in sales strategy, sales and marketing, customer relationship management, B2B sales, account management, and key account management
• Strong client service skills
• Good understanding of IT products and services such as cybersecurity solution, digital payment solution, infrastructure solution, manage service solution, softpost, banking solution.
• Experience handling B2B clients, preferably enterprise or corporate accounts
• Ability to identify upselling and cross-selling opportunities within existing accounts
• Comfortable working with technical teams (pre-sales, engineers) to deliver solutions that meet client needs

About us

PT. Global Infotech Solution is a trusted IT services provider since 2015, committed to driving innovation by serving over 300 customers across various industries, supported by 70 industry partners and 150 team members. As the first IT services company in Indonesia to earn EcoVadis certification, we exemplify our dedication to sustainability through Environmental, Social, and Governance (ESG) principles. Our focus on cybersecurity and digital payment solutions has brought us innovations like Armmada and SoftPOS, ensuring we meet the ever-evolving demands of the digital era.