Account Manager

About the role

You will be the principal point of contact for an allocated portfolio of insurance clients, accountable for the health, performance and growth of every account. You'll be the person your clients call and the person they trust to sort it out. Growth in this role comes from within. Rather than chasing new logos, you will systematically expand CMS's footprint inside the organisations we already serve identifying teams, branches and divisions not yet engaged with us, introducing additional service lines, and establishing pilot programs that open new lines of business. Success is measured by the depth and durability of your accounts, not by the number of doors you knock on.

Key responsibilities

• Manage an allocated portfolio of insurance clients end to end, as their trusted and accessible point of contact
• Maintain a structured contact cadence that delivers consistent coverage across every account
• Identify and develop opportunities inside existing client organisations, additional teams, branches, divisions and lines of business
• Introduce established and emerging CMS service offerings to current clients, and scope, propose and establish pilot programs
• Monitor, analyse and report on account performance, referral volumes and engagement metrics
• Resolve client issues promptly and work closely with delivery teams so that commitments made to clients are commitments met
• Maintain current working knowledge of relevant workers compensation legislation, scheme change and industry developments.

About you

• Demonstrated experience in insurance - workers compensation, personal injury or a closely aligned sector with a sound understanding of the pressures and obligations clients work under
• Proven account management experience with large or complex corporate clients
• A relationship-led approach, with the credibility to build trust from claims consultants through to senior decision-makers
• Strong organisational discipline and the confidence to own a portfolio autonomously
• Competence in performance and engagement reporting, including intermediate Microsoft Excel
• Working knowledge of relevant legislation and the diligence to stay current with it
• A current driver's licence and willingness to travel across NSW as required
• Experience gained within an insurer, scheme agent, rehabilitation provider or occupational rehabilitation environment (highly regarded)
• An established professional network across the NSW workers compensation sector (highly regarded)
• Experience contributing to proposals, service reviews or pilot program design (highly regarded).

About us

Career Management Services (CMS) is one of Australia's leading career transition and career development organisations. For more than 15 years we have partnered with employers, insurers and government organisations across Australia and New Zealand to support people through career change, workplace transition, redundancy and injury management.

Benefits

• Walk into an established portfolio of warm relationships, so your time goes into the work rather than chasing new business
• A full-time, permanent appointment with an established, national organisation
• Genuine autonomy over how you manage and grow your accounts
• A collaborative team that values long-term client relationships over short-term wins
• Genuinely meaningful work the services you represent help people return to work and rebuild their careers.