Account Manager

The Account Manager plays a key role in building and maintaining strong relationships with clients, acting as the main point of contact between customers and the company while contributing to long-term commercial growth.

The successful candidate will be involved in managing existing accounts, understanding client needs, identifying upselling and cross-selling opportunities and collaborating with internal teams to ensure the effective delivery of products and services.

Key Responsibilities Include

• Managing and developing a portfolio of existing clients.
• Building and maintaining strong long-term client relationships.
• Identifying upselling and cross-selling opportunities.
• Understanding client needs and providing appropriate solutions.
• Coordinating with Sales, Marketing, Operations and Customer Success teams.
• Monitoring client satisfaction and key account performance indicators.
• Supporting contract negotiations and renewals.
• Preparing regular reports on account performance and commercial opportunities.

The role is ideal for professionals with excellent interpersonal and communication skills, a strong customer focus and a commercial mindset. Previous experience in account management, sales, business development or client-facing roles is considered an advantage.

Requirements

• Previous experience in account management, sales or a related client-facing role
• Excellent communication and relationship-building skills
• Strong commercial awareness and results-oriented mindset
• Ability to understand client needs and identify business opportunities
• Good organisational and problem-solving skills
• Familiarity with CRM platforms such as Salesforce, HubSpot or similar tools is considered an advantage
• Excellent command of English; knowledge of Italian is considered an advantage
• Ability to work effectively within a team