Account Manager

ABOUT US

Founded in 2000, Quintessentially is a leading global premium lifestyle group with over 38 offices and 2,500 employees worldwide. Our mission is to be 'exceptional people providing exceptional services for exceptional people' through an ambitious, entrepreneurial, and service-driven mindset. Guided by our core values of Integrity, Communication, Accountability, Innovation, Service Drive, Passion, Empathy, and Excellence, we go above and beyond to deliver personalised service and the highest quality standards globally.

JOB ROLE

The Corporate Account Manager is a client-facing role responsible for managing corporate accounts, program delivery, service performance, and team coordination. Acting as the primary account lead and escalation point for assigned clients in Turkey, you will support client retention, program renewals, commercial performance, and SLA/KPI governance to drive continuous service improvement and ensure exceptional member experiences.

KEY DUTIES

• Account Management & Client Relations: Managing day-to-day client needs across product, service, reporting, and operations while building strong relationships to drive satisfaction, retention, and renewals.
• Service Delivery & Quality Control: Working with global account management and technical operations to manage servicing directly, identify efficiency opportunities, and handle client requests or complaints professionally.
• SLA, KPI & Performance Governance: Monitoring contractual SLA/KPI targets, reviewing results with servicing teams, tracking account health, and delivering accurate weekly, monthly, and quarterly client-ready reports.
• Team Guidance & Operations: Leading internal status meetings, guiding local teams, supporting new member training, and ensuring member data within CRM platforms is accurate and complete.
• Commercial Development: Supporting account retention, identifying growth opportunities, tracking competitor/market activity, and aligning service delivery with client priorities and objectives.