Account Manager

Who you are

• Customer-facing Experience: You have 3+ years in Account Management, CSM, Sales or Growth roles within the SaaS industry or related areas. You are a strong communicator and enjoy negotiating in the best interest of Personio
• Customer Love: You have the ability to build and maintain relationships with diverse customer profiles and you are passionate about delivering outstanding customer experiences
• Cross-Functional Coordination: You are a team player and like to work at the interface of various internal teams such as Solutions Sales, Payroll, Product, Legal and Finance
• Winning Mentality: You are self-motivated and results-driven, with a strong focus on achieving ambitious targets
• Adaptability: You thrive in fast-paced, evolving environments and enjoy problem-solving. You see change as a catalyst for progress
• Language Proficiency: Fluent in English, both written and spoken. Any additional language is a bonus (Nordic languages, Spanish, French)

What the job involves

• Join our Revenue & Success team at Personio and be a part of something big – not just for yourself, but for your teammates and your customers
• Together, we’re building relationships, solving problems, and impacting the way people experience work every single day
• As an Account Manager at Personio, you will play a pivotal role in helping our customers to unlock the power of their people
• Your primary responsibility will be to manage and grow a portfolio of existing customers through strategic account management by acting like the Quarterback for Personio’s medium-business account base
• You are a trusted advisor who leads the design and execution of the customer’s commercial strategy and negotiation ensuring every deal is beneficial for Personio
• Develop and maintain effective relationships with key stakeholders within your book of business (250-300 medium-size customers)
• Understand growth drivers, identify opportunities for growth, manage risks, and build multi-quarter plans for achievement
• Develop and implement strategies to prevent churn and reduce downsells
• Lead the contract renewal process, focusing on improving terms and reducing discounts
• Analyze your portfolio to identify upselling opportunities for Personio’s plans and apps
• Collaborate with the Solutions Sales Manager to execute upselling strategies
• Ensure a high level of customer satisfaction by understanding their needs and providing tailored solutions with the support of Customer Success Teams
• Lead the design and execution of the customer’s commercial strategy to drive portfolio growth, balancing retention, renewals, and upselling
• Manage customers through the renewal process, acting as a trusted advisor
• Track and report on key performance metrics such as retention, upselling, and customer satisfaction
• Provide actionable insights to improve processes and customer experiences

Benefits

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes
• Find your best way to work with our office-led, and remote-friendly PersonioFlex!