Account Manager

Position Summary:

The Account Manager is a skilled level sales position and is a great opportunity for someone who enjoys selling beautiful high-end products! This position is responsible for handling sales in the architecture, design industry and supporting the daily Showroom sales activities.

Essential Functions:

• Establishes and nurtures relationships with Trade Partners (architects, designers, etc.) that result in consistent sales growth.
• Schedules appointments, visits to existing and potential customers to present product samples and services. Work with Branch Manager on weekly schedule for outside calls to drop samples, visit job sites and conduct presentations (up to 30% of the time).
• Establishes new accounts and partnerships; builds a relationship with customers. Collects information to record opportunities and track the projects.
• Attends industry events: showroom events and local trade networking functions to build a customer base. Events may be outside of showroom hours (5% of time).
• Listens to and resolves customer complaints regarding service, products, or personnel. Notifies management of complaints received regardless of urgency. Offers excellent service to clients in the showroom.
• Oversees showroom customer service and/or sales support team in sending samples, completing quotes, holds, sales orders and arranging deliveries.
• Manage customer projects and guide them thru design/ product selection, applications and specifications.
• Enters orders and processes paperwork following established procedures.
• Follow established sales procedures and pricing policies.
• Meets sales goals and objectives assigned by Branch Manager.
• Meets with Branch Manager on a weekly basis to develop methods and procedures to increase sales, expand markets and business base.
• Prepares reports of activities and assigned accounts for the Branch Manager on a weekly basis, or as requested.
• Develops and maintains product knowledge of merchandise and available sales promotional materials.
• Follows up on assignments or projects assigned by the Branch Manager.
• Perform other duties as assigned and assist with projects as needed.

Knowledge, Skills and Abilities

• Strong track record in sales growth

• Self-starter with ability to multi-task

• Excellent verbal and written skills

• Strong follow up skills

• Highly motivated and able to efficiently function in self-directed work environment

• Demonstrated history of fulfilling commitments and precise timely responses to customer/staff inquiries and telephone calls

• Strong character, unquestionable integrity and sense of fairness

• Fearless approach in pursuing new business

• Ability to effectively make presentations, lead discussions and negotiate