Account Manager

Who you are

• We are looking for an individual who has strong time management and executional skills, is a strong multi-tasker, is calm under pressure, and enjoys working with clients
• The ideal person will be confident upselling, very well organized, professional and adaptable, and have strong presentation skills
• Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role
• 3+ years Account Management client-facing experience
• Track record of working with clients and internal stakeholders at all levels
• Ability to maintain strong client focus
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Passion, energy, and a collaborative work ethic
• Proven ability to ramp-up quickly and be a self-starter
• Full authorization to work in the USA

What the job involves

• The Account Manager is part of an exciting team driving client success!
• This role is a part of a team focused on our core clients, responsible for developing and executing a strategy for all sold-in client campaigns
• Account Managers drive a positive client experience and identify opportunities to better service clients
• They are responsible for all deliverables, tracking and executing campaign performance
• Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i.e. number of member social posts, quality of posts, impressions, engagement rates, etc) and client buildout
• Define and execute strategies that inspire clients and Influenster Community Members
• Proactively engage with Sales and Client Success
• Confidently “sell” services offerings to Clients
• Facilitate client workshops and sessions, presenting, and walking through our services offerings
• Manage and properly set expectations with both internal and client stakeholders
• Advocate on behalf of the Client and your team
• Manage and drive a portfolio of Campaigns from initiation to close
• Define and maintain timelines identifying milestones, risks, and mitigation strategies

Benefits

• Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
• Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
• Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
• Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
• Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
• Flexible work from home policies: The working world has changed. So have we.