Account Manager

Description:

Job Summary

The Account Manager is the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of SCI’s product and service solutions for customers in accordance with customer needs and company processes.

Role and Responsibilities

• Managing activities in support of assigned customer tiers in accordance with customer requirements
• Assist customers through email, phone, video conference and/or in person meetings
• Ensure timely and successful delivery of solutions in accordance with customer requirements
• Position SCI’s value-proposition and build long-term client relationships
• CalCloud onboarding and Customer adoption of CalCloud software
• Partner with management to meet monthly goals (Recalls, In-Lab Monthly Asset Goal)
• Manage equipment TAT expectations and update customers regarding equipment status
• Remain up-to-date on job knowledge by participating in technical and professional training
• Responsible for Recall Success for assigned customers
• Utilize business systems in support of CalCloud, CRM, Smartsheet and other business systems as required
• Support Account Management Supervisor with Tier 1 customers as needed.
• Responsible for Clean Room Recall program, Fixed Price Quoting, CRM data entry for Clean Room Fixed Price Quotes and Sales Orders, Quote Follow up, and other general duties that this role is responsible for calibration customers.

Requirements:

Educational / Training Requirements

• Associates degree and at least 2+ yrs. work experience in account management and customer service

Other Qualifications:

• Previous customer services and/or account management experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects while maintaining attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a FAST-PACED environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize competing tasks
• Critical thinking and problem-solving skills
• Excellent time management skills
• Proficient with Microsoft Office Suite, Google Apps, OneDrive or other collaborative software
• Must be able to pass a pre-employment drug screening

Additional Skills

• Team Player
• People Skills
• Takes Initiative
• Customer Focus
• Multitasking
• Attention to Detail

Safety

It is SCI’s policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.

Appearance

• Business casual

Physical Requirements

• Ability to lift equipment weighing up to 50 pounds (with equipment, as needed)
• Bending/squatting/kneeling/stooping/crouching
• Able to stand for long periods of time when needed

AAP/EEO Requirements

Standard Calibrations, Inc. is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

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