Account Manager

Location: Hereford

Salary: £32,500 + OTE

We are looking for an Account Manager to join our team in Hereford, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction.

Responsibilities:

• Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
• Build relationships based on regular contact with key decision makers within your high value client’s business.
• Ensuring regular customer site visits and deliver a high level of customer service.
• Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuring timely, effective, and professional resolution.
• Regular team working to ensure the business exceeds client’s expectations.
• Provide accurate sales forecasting of anticipated sales and regular activity reporting.
• Manage and develop an account base of existing clients.
• Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills Required:

• Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.
• Skilled negotiator
• Highly organised with an eye for detail
• Ability to operate in a fast-paced environment
• Ability, experience an interest in technology to allow for meaningful discussion with customers
• Good understanding of social media to positively promote the business
• Confident on the telephone and in online meetings via Teams/Zoom

Benefits:

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced company sick pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.