Account Manager

Who you are

• People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it
• As our next Account Manager you should have You have 5+ years of experience working in sales and/or account management function, specifically working with top business partners streamers, and/or creators, plus:
• Fluent in German & English (written & spoken) with a deep understanding of the DACH Market
• Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts
• Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel
• Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
• Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect

What the job involves

• This role will involve collaborating with some of the most influential and exciting partners in the ecosystem, where you'll be building near and long term strategies to drive growth and innovation for sellers and partners
• We are seeking an experienced account manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce
• Develop and nurture strong seller relationships to support the business through a consultative approach
• Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals
• Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
• Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption
• Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
• Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes

Benefits

• Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
• Compensation: Generous compensation, including a competitive base salary and equity. Whatnot offers monthly reimbursement for internet and phone costs, along with a one-time home office set-up allowance. Whatnot offers a pension plan and matches employee contributions of up to 4% of the employee’s base salary.
• Recharge: Whatnot gives you the freedom to take time off as you see fit. And, we take company-wide Winter and Summer breaks so we can recharge. Whatnot provides a monthly allowance for wellness expenses. We know that to take care of our customers, we have to take care of ourselves. Supplemental health and life insurance coverage comes standard at Whatnot. 16 weeks of paid parental leave, and an additional one-month gradual return-to-work period.* Plus an additional childcare allowance, and a lifetime allowance for family planning, including adoption and fertility expenses. *The leave allowances provided by Whatnot may be dictated / informed by your country’s legal requirements,
• Flexibility: As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.