Account Manager

Bangkok | Full-time | Client-facing | Thai and English required

About Marketing Bear

Marketing Bear is a Bangkok-based digital marketing and business transformation company working with clients across Thailand and the wider region.

We help businesses grow through practical strategy, strong execution and effective digital solutions. Alongside our agency services, we operate OnEveryMap, our digital visibility platform for businesses across Southeast Asia.

About the role

We are looking for an experienced Account Manager to independently manage a portfolio of clients and ensure their work moves smoothly from request to delivery.

You will be the main point of contact for your clients, responsible for understanding their objectives, managing expectations and coordinating with our internal teams. You will ensure that every request has a clear next step, owner and deadline. Further, that actions are followed through to completion.

This role requires more than passing information between clients and the team. You should be confident leading client conversations, translating business needs into clear internal actions, anticipating potential issues and proposing solutions.

This is not a new-business sales position. However, you will be expected to understand each client’s commercial scope, support renewals and identify opportunities to grow accounts when they naturally arise.

What you’ll do

• Independently manage a portfolio of client accounts and act as their primary point of contact
• Build trusted client relationships through proactive, professional and responsive communication
• Lead client meetings, prepare agendas and document clear decisions and next steps
• Understand each client’s business, objectives, priorities, contract and agreed scope
• Translate client requests and feedback into clear, actionable internal briefs
• Coordinate with internal teams and ensure deliverables move forward on time
• Assign and confirm responsibilities, deadlines and approval requirements
• Follow projects and requests through to completion, including confirming outcomes with the client
• Review deliverables for completeness and alignment before they are shared
• Anticipate risks, delays and client concerns, and raise them early with proposed solutions
• Keep account records, meeting notes, decisions and open actions up to date in the CRM
• Monitor project scope and identify requests that may require additional quotations or approval
• Prepare client updates, reports and presentations when required
• Support client retention, renewals and long-term account planning
• Identify relevant upselling and cross-selling opportunities across Marketing Bear’s services and OnEveryMap
• Contribute client insight to selected proposals and commercial conversations

What we’re looking for

Must-haves

• Native Thai speaker with strong professional English, both written and spoken
• 2–4 years of relevant experience in account management, client success or agency servicing
• Demonstrated experience independently managing client relationships. Not only supporting a more senior account manager
• Confidence leading meetings and communicating with both Thai and international clients
• Previous experience in a marketing or digital agency, or a good working understanding of digital marketing services
• Ability to manage multiple accounts, projects, timelines and stakeholders simultaneously
• Strong written communication skills, including client emails, meeting summaries and status updates
• Excellent organisation and consistent follow-through
• High attention to detail and a strong sense of personal ownership
• Good judgement, including knowing when to solve a problem independently and when to escalate it
• A calm, practical and solution-oriented approach when priorities change or issues arise
• Commercial awareness and the ability to recognise when a request falls outside the agreed scope
• Confidence using CRM, task-management and collaboration tools

Nice to have

• Experience with services such as content marketing, paid advertising, SEO, websites or digital campaigns
• Experience supporting client renewals, retention, upselling or account growth
• Experience with SaaS products, digital platforms or multi-location businesses
• Exposure to preparing proposals, scopes of work, budgets or quotations
• Experience coordinating work across creative, marketing and technical teams

This role is a good fit for someone who…

• Clients receive clear, proactive and timely communication
• Every action has a clear owner, deadline and outcome
• Deliverables are followed through without requiring repeated management reminders
• Risks and delays are identified and communicated early
• Client expectations remain aligned with the agreed scope and timelines
• Account information and activity are accurately documented
• Clients feel understood, supported and confident in the team
• Your accounts demonstrate strong retention and appropriate opportunities for growth

What success looks like

You will be measured on:

• client satisfaction and relationship quality
• quality and clarity of communication
• smooth delivery and project follow-up
• ability to keep timelines and priorities on track
• internal collaboration and reliability
• contribution to account growth through upselling and cross-selling opportunities

What we offer

• A high-ownership role with meaningful responsibility for client relationships
• A hybrid working environment with regular collaboration at our Bangkok office
• The opportunity to work with clients across Thailand and the wider region
• Close collaboration with management and specialists across creative, marketing and technical teams
• Exposure to both agency services and product-led opportunities through OnEveryMap
• Professional development and the opportunity to take on broader responsibilities as the company grows

If you are a proactive account manager who takes ownership, communicates confidently and enjoys turning client needs into well-managed delivery, we would be pleased to hear from you.