Account Manager

About the role

You drive and manage the relationship with the business and group, ensure the end-to-end delivery of IT business needs from project idealisation to implementation, and work with the business units and provide significant inputs to the definition and maintenance of the client's overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.

Key responsibilities

• Align IT plans of business units with the business units' goals and strategies
• Conduct regular client touchpoints to provide status of priority projects and BAU requests
• Overall accountable for the idealisation activities and initiation activities for enhancements and subscriptions
• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects
• Work with the business and group in defining priority levels for the clients' system requests; negotiate with clients on issues related to resource contention and delivery dates
• Handle the assessment and evaluation of BAU system enhancements requested by business units
• Participate in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients' specific needs
• Establish collaboration and teamwork with business units, key personnel and stakeholders

About you

• Bachelor's degree in Computer Science, Information Technology, or a related technical field
• Minimum of 3 years of solid experience as an Account Manager, with a focus on IT projects and business-as-usual (BAU) system enhancements
• Minimum of 3 years in a client-facing role, with proven success in managing client relationships and delivering IT solutions
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Proven experience in Project Management
• Experience in various project delivery frameworks (Waterfall and Agile)
• Hands-on experience in IT project delivery, with successful delivery of at least one project in the role of Delivery Manager or Project Manager
• Experience in Contract Management, such as SOW, MA, MITA, and similar agreements
• Experience in presenting to stakeholders at various levels within an organization
• Banking industry experience (good to have)