Account Manager

Role Overview

We are looking for an experienced professional with strong exposure to Domestic IT Recruitment, Staffing and Client/Account Management. The role will involve managing enterprise client relationships, recruitment delivery, SLAs/TATs, client escalations and coordinating with recruitment teams to achieve account-level hiring targets.

The ideal candidate should have experience in handling enterprise IT clients, managing recruitment teams, driving hiring volumes and maintaining long-term client relationships. Exposure to Contract Staffing, C2H and Permanent IT Hiring will be an added advantage.

Key Responsibilities

• Manage and strengthen relationships with key domestic IT clients.
• Handle client requirements and drive end-to-end recruitment delivery.
• Ensure agreed SLAs, TATs, quality and hiring targets are achieved.
• Coordinate with recruitment teams for sourcing, screening and candidate submissions.
• Monitor account performance, productivity, closures and recruitment metrics.
• Manage client escalations and stakeholder relationships.
• Prepare and present recruitment MIS and account performance updates.
• Identify opportunities for account growth, additional hiring and cross-selling.
• Lead and coordinate recruiters to achieve client/account-level targets.