Account Manager

Experience: 2 to 4 Years
Level: Individual Contributor
Location: Bengaluru On-site
Travel: ~25% within Bengaluru for client/store visits + ~10% outside Bengaluru (rare)

About us

YoYo AI helps retail brands understand what is actually happening on their shop floors. Our devices capture conversations between customers and sales staff. Our AI reads those conversations and picks out the things that decide whether a sale happens: what the customer came in for, what they hesitated over, where the pitch fell short. Sales leaders, marketers, category buyers and L&D teams then use that to make calls they were earlier making on instinct.

We work with brands in jewellery, apparel, electronics, furniture, auto, home improvement, hospitality and BFSI. We are building this out of Bengaluru,

for India and for markets beyond it.

The role

You own a set of client accounts end to end: whether they stay, whether they use the product properly, and whether they grow.

The part that matters most is sitting across from a client's VP of Sales, understanding what they are being measured on, and making sure our data moves that number. Everything else in the job, the scheduled reports, the routine data pulls, the check on which store has stopped wearing devices, is work we intend to hand over to software.

That software does not fully exist yet. It gets built around whoever takes this role, largely from what they specify. If you find yourself doing something for the third time, we would rather you automate it than get faster at it.

What you will do

• Own the relationship. Be the person the client's sales leadership calls. Know their targets, their store network, their quarter. Run QBRs that show business outcomes, not usage statistics.
• Protect renewals. Watch health scores and act early. A champion going quiet, usage falling 30%, tickets spiking, a stakeholder leaving. Build the renewal case months before the contract date, not weeks.
• Grow the account. Our biggest unlock is selling the same intelligence to new departments. Find the marketing head, the L&D lead, the category manager inside your existing accounts, show them what is already in their data, and get them onto seats of their own.
• Convert pilots. Run the Day 7 and Day 21 reviews. Know by Day 10 whether a pilot is in trouble, and fix the insights rather than hoping.
• Keep adoption real. Store teams turn over constantly. Make sure re-onboarding actually happens, that salespeople understand what is recorded and why it helps them, and that the enablement material stays current.

What we are looking for

Must have

• 2 to 4 years in account management, ideally at a SaaS company, with real exposure to renewals, upsell or a revenue target. Customer success, client servicing or inside sales backgrounds also work
• Fluent English and Hindi. A third Indian language counts for a lot, since you will spend real time on store floors and not only in HQ meeting rooms
• Commercial instinct. You can tell when a client is happy but not growing, and you know how to open a conversation about more spend without damaging trust
• Comfort with AI tools, both to build with and to be sceptical of. You should catch output that is confidently wrong before a client sees it
• Excel or Sheets at pivot-table level, and the eye to notice when a figure on a dashboard looks off
• The spine to tell a senior stakeholder the product does not do what they are asking for, and the patience to explain the same thing to a new store manager for the fourth time

Good to have

• Heavy hands-on LLM usage. You already write your own prompts, chain steps together, and have a view on where these tools break
• Offline retail experience, especially store operations or sales training
• Experience expanding into a second buyer inside an existing account
• Basic SQL, or experience writing report requirements for a technical team