Account Manager

We are looking for a proactive and organised Account Manager to manage our existing merchants and support the post-sales process.

You will work closely with the Sales, Project Management, Product and Technical teams to ensure projects are followed up properly and merchants receive timely updates.

Key Responsibilities

• Manage and maintain strong relationships with existing merchants.
• Take ownership of client accounts after Sales has secured the business.
• Follow up on project progress through Jira, including pending tasks, blockers and timelines.
• Coordinate with Project Managers, Product Managers and internal teams to ensure projects stay on track.
• Provide regular project updates to merchants and the Sales team.
• Act as the communication bridge between merchants and internal teams.
• Handle client requirements, follow-ups and day-to-day account matters.
• Prepare and manage client-related paperwork, documents, quotations and agreements.
• Maintain accurate merchant information and records in the CRM system.
• Track client contacts, interactions and follow-up activities to improve account management efficiency.
• Collect merchant feedback and coordinate with the relevant teams to resolve issues.
• Identify opportunities for upselling / cross-selling within existing accounts.
• Support merchant onboarding, implementation and ongoing account management.

Requirements

• 2–4 years of experience in Account Management, Client Servicing, Customer Success, Sales Support or Project Coordination.
• Experience in SaaS, software, technology, e-commerce or merchant platforms is an advantage.
• Strong communication, coordination and follow-up skills.
• Organised, detail-oriented and able to manage multiple accounts and projects.
• Comfortable using CRM systems and Jira.
• Proactive, responsible and able to work independently.
• Good command of English. Mandarin is an advantage.