Account Manager

Who are IDHL?

IDHL is a leading digital agency helping ambitious brands find and unlock opportunities for growth.

Our services span strategy, brand, technology, and marketing, with specialists working across disciplines to solve complex challenges and deliver measurable results.

Continued investment in AI shapes how we work, from building knowledge and exploring new possibilities to putting them into practice across our business and client work.

IDHL is also home to Fostr, Vervaunt, and The MTM Agency, each with their own areas of focus across the digital landscape.

At the heart of it all is a focus on what matters: doing work we're proud of, making an impact for our clients, and supporting our people to do their best work.

Hybrid working policy: employees are commutable to New York City two days per week.

Account Manager

Role Overview

IDHL is one of Europe’s leading digital agencies - and we’re at the start of an incredible journey in the US. This is a brand-new growth phase, and with it comes huge opportunity for ambitious people who want to help shape something from the ground up.

As an Account Manager, you’ll be right at the centre of that momentum. You’ll build strong client relationships, identify new business opportunities, as we deliver performance-led marketing strategies that drive measurable results. It’s a role for someone commercially minded, proactive, and ready to make a real impact in a fast-moving, high-growth environment.

Key Responsibilities

• Develop strong client relationships to support retention and uncover new revenue opportunities
• Lead generation, upselling, and renewal strategy across performance marketing services
• Contribute to client strategies and collaborate with internal teams to deliver results
• Compile monthly SEO performance reports and attend client meetings
• Identify growth opportunities and steer accounts toward long-term success
• Work closely with cross-functional teams to ensure client goals are met and exceeded

Person Specification

Key Qualifications and Attributes:

• Proven experience in a commercial sales or account management role
• Understanding of digital marketing solutions (performance marketing experience is a plus, but not essential)
• Track record of exceeding targets and driving revenue
• Excellent communication and relationship-building skills
• Highly organised and able to manage documentation and reporting
• Comfortable working in a fast-paced, dynamic environment
• Strong initiative and problem-solving ability
• Commercially minded with a focus on outcomes
• Experience in a digital agency or client-facing sales environment preferred
• Legal right to work in the United States

Compensation & Benefits

• Lucrative commission structure, 401(k) + healthcare
• Flexible & hybrid working; we believe the best work happens when balance does too. Enjoy a hybrid setup that gives you the flexibility to do your best work.
• Generous Paid Time Off (PTO) + Public Holidays
• Enhanced Parental Leave
• “Time4You” Wellness Days; two extra days dedicated to you - take time to pause, focus on your wellbeing, and come back feeling your best