Account Manager

Job Overview

We are a market leader in the fuel industry, expanding rapidly across the UK. As part of our continued growth, we are seeking a dynamic and motivated Account Manager to join our Sheffield office. This is an exciting opportunity to be part of a forward-thinking business where your contribution will play a key role in our ongoing success.

Key Responsibilities

• Client Communication: Respond promptly and professionally to incoming calls and emails, ensuring all client inquiries and issues are handled efficiently and effectively.
• Relationship Management: Build and maintain strong relationships with clients and suppliers to promote satisfaction, trust, and long-term loyalty.
• Account Management: Oversee existing client accounts, ensuring their needs are met while identifying and pursuing opportunities for growth and upselling.
• Sales Support: Provide daily assistance to the sales team, contributing to the achievement of overall business and revenue targets.
• Customer Retention: Support and implement engagement strategies aimed at enhancing client retention and satisfaction.
• Order Processing: Manage and process client orders accurately and efficiently.
• Administrative Support: Carry out general administrative duties including scheduling, documentation, and file management.
• Team Support: Provide cover for colleagues during absences to maintain uninterrupted client service.
• Additional Duties: Undertake any other responsibilities as required by the Board of Directors.

Skills & Experience

• Proven experience in customer service and/or account management.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management abilities with the capacity to handle multiple priorities.
• Proficient in Microsoft Office and general administrative systems.
• A proactive, enthusiastic, and professional approach with a strong focus on delivering exceptional client service.

Other:

· Monday to Friday, 8.00am to 5.00pm

· £28,000 - £32,000 DOE

· Career progression opportunities

· Friendly and supportive team and working environment

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Work Location: In person