Account Manager

About the role

X1R Global Sdn Bhd is looking for a motivated and hands-on Account Manager to join our growing team. With over two decades of experience in the automotive aftermarket industry, X1R works closely with authorised automotive service centres and business partners throughout Malaysia. You do not need previous automotive industry experience. Full product training, guidance and ongoing management support will be provided.

Key responsibilities

• Manage and support assigned customer accounts, building strong relationships and identifying opportunities to grow the business.
• Work closely with the Training Manager and assist with customer and service-centre training activities.
• Provide coverage and support for customer accounts or territories when members of the sales team are unavailable.
• Accompany individual sales team members on field visits to observe and ensure that company sales processes and procedures are being followed correctly.
• Assist in training Service Advisors on X1R product knowledge, product benefits, sales techniques and objection handling.
• Conduct regular visits to service centres to monitor stock levels, sales performance, product displays and staff product knowledge.
• Ensure marketing promotions, merchandising activities and product displays are implemented effectively at customer locations.
• Collect customer orders and coordinate stock requirements to maintain appropriate inventory levels.
• Work closely with the Marketing Team, Training Manager and General Manager by providing customer and market feedback to support sales and marketing initiatives.
• Monitor accounts receivable for assigned customers and assist in ensuring payments are collected within agreed credit terms.

About you

• Bachelor's Degree in any field.
• 3–5 years of relevant working experience, preferably in account management, sales, business development, customer relationship management or a related role.
• Strong communication, interpersonal and relationship-building skills.
• Confident in dealing with customers and conducting or supporting training sessions.
• Good organisational, negotiation and problem-solving skills.
• Comfortable working both independently and as part of a team.
• Proficiency in Microsoft Office; experience using CRM systems such as Salesforce is an advantage.
• Possess own transport and be willing to travel for customer and field visits.
• Positive, proactive and willing to learn.

Benefits

• Competitive salary of RM3,500 – RM4,500 per month
• Generous car allowance
• EPF & SOCSO
• Full medical benefits upon confirmation
• 21 days annual leave upon confirmation
• Comprehensive product and job training
• Ongoing management support
• Career development and advancement opportunities

About us

X1R Global Sdn Bhd has over two decades of experience in the automotive aftermarket industry and works closely with authorised automotive service centres and business partners throughout Malaysia.