Account Manager

POSITION OVERVIEW

• Primarily responsible for managing and overseeing lines of credit given to independent automobile dealers; including audits of inventory on floor plan, prospecting and attaining new business in order to meet and exceed quarterly and yearly sales goals.

JOB DUTIES

• Conduct monthly on-site contract compliance audits
• Create Growth - Prospect new business with existing customers and new customers through presence at auctions, local networking, cold calling/visits and on-line data mining for potential customers.
• Relationship Building - Interact with customers in a positive manner leading to continuous improvement and growth in CAF business
• Maintain industry knowledge and trends to ensure CAF stays ahead of the curve to develop and maintain business
• Keep General Manager and Chief Operating Officer informed of any potential/existing issues and solutions.
• Participate in various marketing activities such as on-site cook-outs, promotional events, fundraiser events to support the community and other activities as assigned.
• Provide on-going reporting and communication with CAF headquarters as needed.
• Miscellaneous duties as assigned

CHARACTERISTICS

• Independent thinker who can manage time and resources wisely
• Great customer service skills fostering long-term relationships with customers and coworkers
• Business acumen – understand the customers’ business and industry trends
• Relationship savvy – ability to quickly and continuously maintain positive relationships with others
• Results oriented – set goals and achieve them
• Appetite for learning & hunger for on-going improvement & personal/professional growth
• Passionate – giving focus and drive to the work and bringing positive energy to the work environment
• Well organized & timely in assignments
• Excellent communication skills
• Knowledgeable about motor vehicles, dealerships, auctions and floor planning industries
• Persuasive – ability to win others over and provide solutions that meet the needs of the customer and CAF Industry expertise – credibility with customers, industry relationships and company management

#IND

POSITION REQUIREMENTS

• Some College/Associate’s Degree preferred Financial calculations and terms knowledge
• Ability to communicate clearly in written and oral applications
• Exceptional Customer Service background

SKILLS & QUALIFICATIONS

• Provides guidance and leadership to employees and/or customers for daily activities and assigned projects or tasks
• Participates in performance evaluation of personnel performance (does not directly supervise)
• May have project management responsibilities
• Regular and substantial contact with others.
• Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
• Handles sensitive, complex, and/or confidential information
• Assesses and diffuses problem situations and requires influencing others to reach consensus.
• Requires tact and diplomacy to handle difficult customer/internal situations.
• Requires advanced interpersonal and communication skills to establish and maintain internal and external customer relationships.
• Explores alternatives and creative solutions to meeting the needs of the customer
• Tasks are multiple and diverse with some interrelationship across processes.
• Work requires the direct application of a variety of procedures, policies and/or precedents.
• There is some budget responsibility and expenditure authority
• Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.
• Day-to-day work and decisions do not require direction or review by immediate supervisor.
• End results are reviewed by supervisor.
• Strategic issues are referred to supervisor

PHYSICAL REQUIREMENTS

• Work involves some exposure to moderate risk of accident and requires following basic safety precautions.
• Position requires occasional to frequent moderate physical activity which includes 20% walking, 20% standing, 10% twisting, squatting or turning, and 50% sitting.
• Physical requirements include bending, stooping, standing, twisting, turning, squatting, sitting, walking and peripheral vision, and hearing for operating a motor vehicle.
• Ability to get in and out of a vehicle frequently without assistance
• Ability to drive with frequency, including ability to see, hear and move to properly and safely operate a motor vehicle.