Account Manager

About YGF Manufacturing

YGF is a product development and manufacturing facilitation company for the food, beverage, and nutraceutical industry. We're the bridge between ambitious brands and the complex world of manufacturing, regulatory compliance, and market entry.

About the role

We're seeking an Account Manager to serve as the main point of contact between our clients and internal teams throughout their product development and manufacturing journey. You'll own all client communication, manage expectations, coordinate deliverables, and shield our development team from ad-hoc requests while ensuring nothing falls through the cracks.

Key responsibilities

• Be the main point of contact for all client communication from initial engagement through post-launch
• Manage communication across Asana (task tracking), WhatsApp (urgent updates), and email (formal documentation)
• Translate between technical teams (NPD, Manufacturing, Regulatory) and non-technical client stakeholders
• Set clear expectations upfront: project phases, timelines, team roles, and communication methods
• Proactively manage scope to prevent scope creep before work commences
• Track project milestones and keep clients informed of progress, delays, and blockers
• Coordinate deliverables between internal teams and clients to ensure timely handoffs
• Own the client onboarding workflow: Asana setup, documentation, kickoff calls
• Handle escalations and resolve concerns quickly
• Gather client feedback and identify friction points in the project experience

About you

• Minimum 3 years in account management, client management, or project coordination (SaaS, professional services, product development, or manufacturing preferred)
• Proven experience working in Australian or US markets and managing Western clients (ideally working in Australia or the USA)
• Strong ability to translate complex technical/manufacturing concepts into clear language for non-technical audiences
• Excellent organizational skills managing multiple clients/projects simultaneously
• Proactive problem-solver who spots issues before they become problems
• Comfort with remote collaboration and async communication
• Experience with project management tools (Asana, Monday, Jira) is a plus

Benefits

• Competitive salary (negotiable based on experience and location)
• Flexible remote work with occasional travel (2–4 times/year)
• Opportunity to build YGF's client function from the ground up
• Direct impact on client outcomes and company growth