Account Manager

Job Summary: As the primary point of contact for ProAct clients, the Account Manager is responsible for building relationships with new clients and leading team productivity. Managing employer’s client relationships and providing clients with excellent service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment.

Job Duties:

• Establish and maintain strong client and business partner relationships
• Champion the customer/client at all levels internally
• Identify needs and requirements to promote Pro Act’s solutions and achieve mutual satisfaction
• Conduct reviews with existing business on a regular basis to provide insight into their prescription benefit, trends, and costs
• Respond to clients’ questions and ensure their problems are resolved
• Assist in the implementation stages of new clients, including employee orientation meetings
• Assist in the sales process to outline ProAct’s value proposition as it relates to our service offering
• Responsible for production of employee communication materials
• Responsible for the management of the renewal process of existing clients
• Assist in planning and implementing client educational forums and special events
• Attend on-site client service meetings, employee orientation meetings and health fairs
• Oversee contract administration
• Coordinate attendance and exhibits for trade shows, health fairs and all other special events
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Experience:

• Preferred: 3-5 years’ previous experience in Account Management, Client Service, or similar customer service related field.

Job Skill Requirements:

• Business to business experience required
• Superior communication skills, both verbal and written
• Superior organizational skills
• Flexibility and ability to work under and meet deadlines

Educational Requirements:

• Minimum:Associates Degree in business administration, management, marketing or similar field
• Preferred: Bachelors Degree in business administration, management, marketing or similar field