Account Manager

About the role

Arena designs and delivers memorable temporary environments for sporting, commercial and cultural events worldwide. Combining expert technical knowledge, creative design and meticulous attention to detail, we transform empty spaces into vibrant places. The Account Manager role is to drive business growth by developing and managing key client accounts, identifying new opportunities, and ensuring the successful execution of projects that meet client expectations and commercial targets. To serve as the primary point of contact for clients, ensuring seamless coordination and delivery of projects, maintaining high customer satisfaction, and supporting long-term client retention. Overseeing end-to-end project delivery and contribute to business expansion through effective account management and alignment with organizational objectives is also essential in this role.

Key responsibilities

Client & Account Management

• Serve as the primary point of contact for assigned clients and service / manage existing clients within the Arena Asia portfolio.
• Build and maintain strong, long-term client relationships
• Understand client needs and provide tailored solutions
• Ensure high levels of client satisfaction and retention

Project Coordination & Delivery

• Oversee end-to-end project execution in collaboration with internal teams (operations, logistics, technical).
• Ensure full transparency of project costing and expenditure through continuous alignment with the Account Management team and Head of Project.
• Deliver projects in close collaboration with the Account Manager, maintaining clear and timely visibility of all project status, progress, and key developments.
• Monitor project progress and proactively resolve issues
• Conduct post-project reviews and gather client feedback

Business Development & Revenue Growth

• Develop new business / client opportunities especially in the non-event space (i.e. industrial solutions)
• Achieve assigned revenue and margin targets
• Track account performance and provide regular reporting

Stakeholder Management

• Coordinate with internal departments to ensure seamless service delivery
• Maintain clear and consistent communication with clients and stakeholders
• Align expectations between clients and operations teams
• Working in collaboration with other cross functional department colleagues.

Financial & Commercial Management

• Create Quotation & costing strategy with costing team
• Monitor project budgets, costs, and profitability
• Ensure timely invoicing and support collection processes
• Manage contract variations and cost control

Qualifications, Competencies & Requirements

• Diploma or Degree in Business, Marketing, Sales, Engineering, Construction Management, Quantity Surveying, Architecture, Project Management or related discipline
• Minimum 3–5 years experience in B2B sales / Account Management / Business Development
• Experience in construction, events, temporary structures, scaffolding, building materials, engineering, industrial equipment, or project-based businesses
• Experience dealing with contractors, developers, project owners, consultants, event organisers, procurement teams or corporate clients
• Proven ability to manage a sales pipeline, quotations, tenders and negotiations
• Strong communicator (verbal & written) and a committed team-player
• Quick learner with a willing attitude and ability to adapt / respond in a constantly changing environment
• Self-starter, able to work independently with limited supervision once onboarded
• Highly organized with the ability to work under pressure to tight deadlines
• A natural flair for building relationships with people on every level