Account Manager

Old Mission Windows, based out of Traverse City, MI, is dedicated to providing quality individual and family services. With a strong presence at 395 Hughes Dr, the company has built a reputation for excellence in the community. We strive to deliver exceptional products and services to our clients, ensuring satisfaction and long-term partnerships.

A Brief Overview
The Account Manager assists an Outside Sales Representative with all sales activities, creates long-term relationships and develops strategic goals for key customer accounts. This position is responsible for administrative, service, and sales tasks created by the Outside Sales Representative. Ideally, this person is looking to grow into an outside sales role, and this is the position to be in to learn how.

What you will do

• Learn all of the products we sell.
• Provide support to existing customer accounts with necessary products, time, and information.
• Serve as the lead point of contact for all customer account management matters.
• Provide service for the products we sell.
• Input and coordinate Service and Delivery tickets.
• Visit jobsites to ascertain delivery or service readiness and needs.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Assist with the selection of products best suited to customer needs.
• Prepare, coordinate, and communicate price quotations, terms of sales, delivery dates, and service obligations to customers/contractors.
• Estimate materials from blueprints supplied by customer/contractor.
• Resolve customer complaints and problems.
• Adhere to Conflict of Interest or Non-Compete agreement if in place.
• Collaborate with sales team to identify and grow opportunities within territory.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company’s commitment to workplace safety.

Education Qualifications

• High School Diploma

Experience Qualifications

• Experience in construction industry, sales, or both.

Skills and Abilities

• Working knowledge of building materials industry and products.
• Ability to negotiate prices and contractual agreements.
• Estimating from blueprints.
• Must be proficient using calculator and CRT, experience using computerized accounts receivable system, good oral communication and telephone skills and basic accounting principles.
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State preferred.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• Can you pass a drug screen.

License/Certification:

• Driver's License (Required)

Work Location: In person