Account Manager

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

Altus d/b/a Croker Fire Drill Corporation, located in Hauppauge, NY is looking for an Account Manager to join our team! The Account Manager is primarily responsible for generating and closing service-related sales opportunities. This includes repair work, system inspections, contract renewals, and deficiency corrections. The ideal candidate brings energy, organization, and strong relationship-building skills to deliver value-driven solutions that meet our customers' critical needs.

This is a high-touch role requiring proactive engagement, clear communication, and cross-functional coordination to ensure exceptional service delivery and long-term customer satisfaction.

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.

Responsibilities

Job Duties & Responsibilities:

• Identify and Follow Up on Leads:
  Prospect and act on sales opportunities from inspection reports, technician referrals, and historical service data.
• Customer Re-engagement:
  Reconnect with existing and inactive customers to renew or expand service agreements, maximizing account value.
• Collaborative Sales Coordination:
  Partner with field technicians, service coordinators, and sales leadership to qualify and progress leads through the pipeline.
• CRM Management:
  Leverage NetSuite or a comparable CRM platform to track customer communications, proposals, and sales activities accurately and in real time.
• Proposal & Quoting:
  Prepare professional service quotes, follow up with customers, and finalize service orders to ensure a smooth handoff to operations.
• Service Coordination:
  Coordinate with the scheduling and operations teams to ensure seamless service delivery and customer satisfaction.
• Customer Relationship Management:
  Provide timely, solution-oriented support to maintain and strengthen long-term account relationships.
• Sales Team Participation:
  Actively contribute in weekly sales huddles, providing updates on pipeline activity and collaborating on performance improvement.
• Campaign & Growth Support:
  Participate in outbound sales initiatives, special campaigns, and branch-level strategies to support local market expansion.

Skills & Qualifications

Qualifications & Skills:

• High School Diploma or equivalent
• 2+ years’ experience in inside sales, account management, customer service, or service coordination, ideally in a technical, plumbing, electrical, construction, or fire/life safety environment.
• Proficiency in CRM systems (NetSuite preferred), as well as Microsoft suite of products.
• Highly organized, deadline-driven,
• Demonstrated ability to deliver high-touch customer service with empathy, attention to detail, and responsiveness.
• Excellent written, verbal, and virtual communication skills.