Account Manager

Who you are

• Sense of customer orientation, with a genuine focus on delivering a great client experience
• Excellent communication skills, both written and verbal
• Highly organized, with an appetence for CRM proficiency and attention to detail
• Demonstrated ownership
• Growth mindset with strong learning agility and adaptability
• Commercial mindset
• Strong problem-solving skills and a focus on customer retention
• Excellent collaboration and stakeholder management skills, with the ability to work cross-functionally

What the job involves

• You will join the Sales - B2B team. By integrating this team, you will partner with our Account Manager FR, Hanna, on nurturing our CSE - Corporate customer's portfolio
• Manage the day-to-day follow-up of a portfolio of clients
• Support contract renewals and contribute to client retention
• Identify upsell and cross-sell opportunities
• Prepare for and attend client meetings
• Build action plans to improve customer satisfaction
• Keep the CRM (Salesforce) up to date
• Work collaboratively with internal teams (e.g., Sales, Product, Support...)
• Contribute to improving team processes and documentation
• We organize four office meet-ups per year. These occasions allow us to gather with our international offices, celebrate company updates, and spend quality time together

The application process

• Screening call with our Account Manager, Hanna
• Hiring manager Interview
• Case study
• Last Interview with our Head of B2B, Agathe

Benefits

• Part of an international team
• Possibility of full remote working
• Vip access at Cafeyn of Blendle
• Social Events : Team Lunch, afterworks, breakfasts..
• Free food & drinks
• Access to corporate trainings : languages, tech, product..
• Product & Tech culture : Tech x Share, Squad's demo, AWS training and certification..
• Sport perks (Classpass)