Account Manager

Who you are

• This role requires native-level Dutch and strong professional English language skills. It is based in our Amsterdam office
• Fluent in Dutch and English
• You have experience in account management, expansions, renewals or a similar customer-facing role within a SaaS or subscription-based company
• You focus on customers goals and how to generate value for the customer. You are a value based thinker and seller
• Strong understanding of financial numbers, P&Ls, retention, NRR, upsell, and cross-sell motions
• Solid commercial awareness with the ability to link product value to customer outcomes
• Skilled at managing a large portfolio and keeping accurate account data in CRM systems
• Excellent communication, stakeholder management, and negotiation skills
• Comfortable analysing account performance data and forecasting renewals
• Able to work cross-functionally and thrive in a fast-moving, target-driven environment
• A good understanding of the digital advertising/search marketing industry - preferred

What the job involves

• As an Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the Benelux market focusing on our Mid Market customer segment
• You act as the commercial owner of each relationship - identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value
• You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth
• You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value
• Own your Book of Business and expand your revenue. Take ownership of your numbers
• Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success
• Strategically understand the customers situation, know their goals and challenges
• Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention
• Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth
• Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce
• Lead commercial and strategic conversations, including business reviews and contract discussions
• Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops
• Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio

Benefits

• Maternity & Paternity pay
• Train travel scheme
• '20% time' - work on anything you’d like
• 28 days holiday (excl. bank holidays)
• Work from home opportunities
• Pension and life insurance
• Full access to Headspace
• Regular events and socials
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• And more! (Varies by location)