Account Manager

職缺描述

Company Overview

Flexii is building a world where anyone can unlock their full potential—anywhere, anytime—through an on-demand work-matching platform operating across Asia.

Flexii Mission: Unlock Opportunities

We already serve thousands of users, and to fulfill our mission we need to create many more opportunities on the platform. We’re building a business team that can drive sustainable growth through strong client partnerships.

Key Missions & Responsibilities

Account Growth & Upsell (Core)

• Own a portfolio of existing clients and grow GMV and revenue through upsell and expansion.
• Identify expansion opportunities such as: higher shift volume, new locations, new job types, seasonal peaks, and new departments.
• Drive adoption of new features and workflows that improve client outcomes and increase repeat usage.

Discover Hidden Needs & Solution Selling

• Go beyond “what the customer asks for” and uncover pain points they haven’t clearly defined.
• Translate on-site insights into clear proposals: “problem → impact → solution → expected results”.
• Build and present strong business cases using data (fill rate, time-to-fill, cancellation, retention, cost impact).

Field Execution (Gemba / On-the-ground)

• Spend time at client locations to learn real operations and earn trust with frontline managers.
• Conduct regular check-ins, on-site reviews, and post-mortems to improve performance and prevent churn.
• Act fast when issues happen, coordinate internal teams and close the loop with clients.

Pipeline for Expansion (Existing Accounts)

• Create an internal pipeline for account expansion (upsell roadmap by month/quarter).
• Manage renewals and prevent churn with proactive actions and clear follow-up.

Cross functional Collaboration

• Work closely with Customer Success, Product, Operations, and Marketing to improve customer experience and deliver measurable outcomes.
• Share market insights and client feedback to shape product improvements and go-to-market plays.

職務需求

Must-Have Qualifications

• 5+ years experience in Account Management, Customer Success, Sales, or similar roles in a startup/high-growth environment.
• Strong upsell / expansion experience with clear outcomes (GMV, revenue, retention, usage growth).
• Excellent discovery skills: can ask the right questions, find root causes, and propose solutions.
• Comfortable being on site / in the field to understand operations and move stakeholders.
• Business level English (Cantonese/Chinese is a strong plus for HK clients).
• Strong alignment with Flexii’s mission and a drive to create real impact.

Nice-to-Have

• Experience in gig economy, HR Tech, marketplaces, operations tech, or FinTech.
• Knowledge of retail / logistics / hospitality operations.
• Cross border experience in APAC / ASEAN.
• Understanding of unit economics and KPI management in platform businesses.
• “1→10” scaling experience.

Ideal Candidate Traits

• Can clearly answer “Why Flexii?” and is mission-driven.
• Hands-on owner mindset, takes responsibility for results.
• Learns fast, adapts quickly, and stays calm under pressure.
• Strong relationship builder trusted by both executives and frontline managers.
• Team-first mindset: sees the team’s wins as personal wins.

工作地點：混合遠距 (台北市 (台北市))