Account Manager

About the Role

We are hiring an Account Manager for a fast-growing international logistics company headquartered in Hong Kong, specializing in 4PL and e-commerce logistics across Asia Pacific, the US, EU, and UK .

The company manages the full logistics supply chain for its customers, including freight, warehousing and fulfillment, final-mile delivery, and returns.

This is primarily a client relationship and account management role , rather than a hands-on warehouse operations position. You will manage a portfolio of international customers while coordinating with internal teams, warehouses, carriers, suppliers, and logistics partners to ensure smooth service delivery and strong customer satisfaction.

The ideal candidate combines account/client management experience with a logistics background and is comfortable managing both customer relationships and the operational coordination behind each account.

Key Responsibilities

• Manage a portfolio of 5–10 client accounts , taking ownership of client relationships, service delivery, revenue, and profitability.
• Oversee day-to-day regional operations across China, Hong Kong, and Taiwan , including orders, inventory, freight, warehousing, fulfillment, and delivery.
• Coordinate with internal teams and operational partners to ensure agreed SLAs and KPIs are achieved.
• Act as the primary point of contact for clients, carriers, suppliers, and logistics partners, including both operational and C-suite stakeholders.
• Build strong client relationships and understand customer business needs.
• Provide supply chain and logistics recommendations to improve service quality, efficiency, and customer experience.
• Manage client escalations and resolve operational issues.
• Identify and drive process improvements and cost-saving opportunities.
• Coordinate the operational side of new project onboarding, including SOP updates, order requirements, partner readiness, and SLA/KPI alignment.
• Coordinate warehouse, inventory, and fulfillment activities, including SKU data, ASN/BOL, stock transfers, safety stock, and storage optimization.
• Coordinate B2C and B2B fulfillment, freight, courier routing, and cross-border shipments across multiple markets.
• Work with DDP/DDU shipping requirements where applicable.
• Coordinate purchase orders, custom packaging, bundle assembly, and box production with factories and suppliers.
• Monitor freight forwarder and courier performance, including shipment tracking, customs and delivery exceptions, claims, and shipping cost issues.
• Support regional merchants, fleet partners, and customers with bilingual escalation and post-sales support in Mandarin and English .
• Maintain accurate client, supplier, inventory, and operational documentation, including bilingual SOPs and help-center content.
• Maintain knowledge of the company's products and services, logistics industry developments, and relevant technology trends.
• Monitor account and operational performance data to identify risks, trends, cost-saving opportunities, and areas for improvement.

Candidate Profile

The ideal candidate will bring a combination of:

• Account/client management experience and logistics industry experience .
• Background in 3PL, e-commerce logistics, fulfillment, freight/logistics services, or similar environments .
• 4PL experience is an advantage but is not required.
• Strong Mandarin and English communication skills.
• Confidence dealing with both customers and operational stakeholders.
• Practical understanding of warehousing, fulfillment, inventory, freight, and logistics operations.
• Familiarity with WMS, OMS, or other e-commerce-related systems.
• Exposure to account performance, commercial responsibilities, or P&L is preferred.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Comfortable working in a mostly work-from-home/hybrid environment.

Requirements

• University degree, preferably in Business, Supply Chain Management, Logistics, or a related field.
• 3–5 years of experience in account/client management, ideally within logistics, 3PL, e-commerce logistics, or fulfillment.
• Excellent verbal and written communication skills in English and Mandarin .
• Strong active listening and stakeholder management skills.
• Strong supply chain and logistics industry knowledge.
• Familiarity with WMS, OMS, or other e-commerce systems.
• Advanced MS Office skills.
• Affinity for technology and SaaS solutions.
• Strong sense of responsibility and teamwork.
• Proactive, detail-oriented, organized, and commercially aware.
• Ability to build rapport and collaborate effectively with internal and external stakeholders.

Nice to Have

• 4PL experience.
• Cantonese or another Asian language.
• Experience acting as a client advisor or strategic partner.
• Experience managing international or multi-market customer accounts.
• Strong growth mindset.
• Comfortable working independently and under pressure.

Working Arrangement

• Location: Shenzhen, China
• Work model: Mostly work-from-home / hybrid
• Occasional visits to partner warehouses.
• Occasional face-to-face client meetings.
• Regional scope covering China, Hong Kong, and Taiwan.

Compensation & Benefits

• Base salary depending on background and experience.
• Attractive annual bonus based on personal and company performance.
• Mostly work-from-home, hybrid working arrangement.
• International and fast-paced working environment.
• Opportunities for career growth in a rapidly expanding logistics industry.
• Opportunity to work with international customers and colleagues across different markets and cultures.
• Collaborative environment where employees are encouraged to contribute ideas and take ownership.