Account Manager

• We are seeking a highly motivated Account Manager with strong experience in data analytics, client relationship management, and customer support.
• The ideal candidate will act as the bridge between our clients and internal teams, ensuring client satisfaction, driving data-driven insights, and supporting business growth through proactive
• engagement.

Key Responsibilities

• Manage day-to-day relationships with key clients, ensuring timely communication and delivery of services.
• Understand client business objectives and translate them into actionable strategies.
• Analyse client and campaign data using industry-standard analytics tools to provide actionable insights and performance reports.
• Prepare dashboards, reports, and presentations for internal and client review.
• Collaborate with internal teams (marketing, product, and operations) to resolve client issues and improve service delivery.
• Identify opportunities for upselling and cross-selling services based on client needs and data insights.
• Maintain documentation of client interactions, requirements, and follow-up actions.
• Serve as the first escalation point for client concerns and ensure timely resolution.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or related field.
• 4-5 years of experience in account management, client servicing, or customer success.
• Strong data analysis skills with proficiency in Excel, Google Analytics, Power BI, or similar tools.
• Experience handling client accounts in B2B or SaaS environments preferred.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple accounts simultaneously and meet deadlines.
• Problem-solving mindset with attention to detail.

Preferred Skills

• Experience working with data visualization and report automation.
• Background in customer support operations or technical account management.