Account Manager

Qualifications

· Bachelor’s degree in Business Administration, Marketing, IT, or related field

· Proven experience in sales, account management, or business development

· Strong understanding of sales principles and cycle, and customer relationship management

· Experience in IT or managed services industry is an advantage

· Proficiency in Microsoft Office applications.

Knowledge Areas

· Sales strategies and techniques (B2B sales, solution selling)

· Account management and client retention strategies

· Market research and competitor analysis

· Contract management and negotiation principles

· Customer relationship management

· Basic IT solutions and services (for technical sales environments)

· Pricing strategies and revenue forecasting

· ISO standards related to quality and customer satisfaction.